Terms & Condition

Petdad Terms & Conditions

1. Free Tester Packet
    •    Every order includes one free tester packet to ensure your pet loves the product.

2. Payment Policy
    •    Cash on Delivery (COD) is our primary payment method. Pay only after receiving your order.

3. Return Policy
    •    Returns are accepted for unused products with the seal intact.
    •    Inspect your order during delivery and notify the delivery person of any issues immediately.
    •    Products accepted during delivery cannot be returned or exchanged later.

4. Refund Policy
    •    Full refunds are issued for delivery failures or wrong items sent.
    •    Refunds are processed within 7-10 working days after a claim is received.

5. Exchange Policy
    •    Exchanges are allowed for unused, sealed products if stock is available.
    •    Delivery charges apply for exchanges.

6. Order Cancellation
    •    Orders can only be canceled before shipping.
    •    Contact us at +8801517125106 to cancel your order.

7. Customer Satisfaction Guarantee
    •    We prioritize your happiness—our policies are designed to ensure a smooth and worry-free experience.

For assistance, contact +8801517125106.